SWSAM services
AI agent development
Develop an AI agent around a defined workflow: its tasks, permitted tools, data access and human approval points. Scope development, integration and evaluation before expanding its responsibilities.
Discuss your workflowStart with the workflow
Describe the task, the people involved and the systems it touches. Separate actions an agent may perform from decisions that need human approval. Identify what should happen when a request falls outside the agreed workflow.
Define tools and data access
Agree the tools and information needed for the task, who owns those systems and which access boundaries apply. Confirm integration requirements before treating a proposed connection as part of the delivery scope.
Evaluate before expanding
Agree what useful behaviour looks like and how exceptions will be reviewed. Plan evaluation around the workflow rather than treating a fluent response as sufficient evidence that an action is correct.
Development, security and governance
Agent development concerns building and integrating the workflow. Use the related AI security and governance pages to discuss testing, ownership and oversight as distinct parts of the wider project.